
Hello Rache
“The Original Healthcare Virtual Assistant® Company”
Services the company advertises
appointment scheduling
“Professional front-desk support including call handling, appointment scheduling, patient inquiries, and message management.”
Read the source ↗medical billing
“Medical billing and coding, while crucial to effective healthcare, are central to this data security challenge.”
Read the source ↗prior authorization
“They can do referrals, refill requests, faxing, phone calls, insurance verifications, prior authorizations, eligibility, call patients/insurance companies, and much more.”
Read the source ↗insurance verification
“End-to-end patient journey support from intake forms and insurance verification to referrals and follow-up scheduling.”
Read the source ↗medical scribing
“Yes, we provide VAs across 50+ healthcare specialties, from medical scribing to billing and insurance.”
Read the source ↗medical coding
“Virtual medical assistant services reduce this risk by only employing trained professionals who specialize in medical coding and billing and pride themselves on their accuracy.”
Read the source ↗front desk
“Patient scheduling, inbound and outbound calls, appointment reminders, and front desk support.”
Read the source ↗referral management
“Your Healthcare Virtual Assistant Professional can handle phone calls, referral coordination, prior authorizations, insurance verification, appointment confirmations, and other daily office tasks.”
Read the source ↗transcription
“They could also be certified coders (CPC) and certified medical transcriptionists as well.”
Read the source ↗Pricing
| Starting hourly rate | $9.50Verifiedi$9.50 comes from this sentence on their site: “Flat-rate pricing at $9.50 per hour.” |
| Billing model | hourlyVerifiedihourly comes from this sentence on their site: “We offer flat-rate hourly pricing.” |
| Setup fee | $0Verifiedi$0 comes from this sentence on their site: “No long-term contracts. No setup fees.” |
Contract terms
| Minimum commitment | No minimumVerifiediNo minimum comes from this sentence on their site: “No commitment • Cancel anytime” |
The assistants
| Based in | PhilippinesVerifiediPhilippines comes from this sentence on their site: “Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” |
| Qualifications held | licensed nursesVerifiedilicensed nurses comes from this sentence on their site: “Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” |
| Dedicated or shared | Dedicated to one clientVerifiediDedicated to one client comes from this sentence on their site: “We provide dedicated, HIPAA-compliant Medical and Healthcare Virtual Assistant Professionals to medical, dental, optometry, and veterinary practices.” |
| Works your time zone | YesVerifiediYes comes from this sentence on their site: “We align your VA's schedule with your preferred working hours.” |
| Background checks | YesVerifiediYes comes from this sentence on their site: “All HIPAA Compliant Virtual Assistants undergo a formal background check prior to working with any client.” |
| Company founded | 2017Verifiedi2017 comes from this sentence on their site: “Hello Rache was founded in 2017” |
Getting started
| Fastest stated start | 24 hoursVerifiedi24 hours comes from this sentence on their site: “Get matched with a pre-vetted Healthcare VA in as little as 24 hours.” |
Healthcare & HIPAA — as stated by the company
| The BAA is between | With the individual assistant — not with the providerStatediWith the individual assistant — not with the provider is what this company states, in these words: “We also recommend that you have the virtual assistant sign a Business Associate Agreement just as you would any other contractor that may have access to PHI” |
| Claims HIPAA training | YesStatediYes is what this company states, in these words: “Each of our healthcare virtual assistant Professionals completes Hello Rache's internal HIPAA training program and is certified upon completion.” |
Before you contact this team
- Ask for a quote covering your tasks, working hours and any additional fees.
- Confirm the assistant’s service languages, availability and relevant experience.
- Review cancellation terms, replacement support and how access to your systems is handled.