Cool Blue VA vs Staffingly
Both companies publish a rate, so they can actually be compared. Everything below is quoted from each company’s own website with the date we read it. Blank means the company publishes nothing on that point — click ⓘ to see which pages we checked.
| Cool Blue VA | Staffingly | |
|---|---|---|
| Published rate | $9.95/hrVerifiedi$9.95/hr comes from this sentence on their site: “Cool Blue VA Medical Virtual Assistants offers an affordable rate starting at $9.95 per hour for customer service virtual assistants.” | $399/wkVerifiedi$399/wk comes from this sentence on their site: “Rates are volume-tiered: $399 per week for a single dedicated FTE, $349 per FTE at 5 or more, and $299 per FTE at 10 or more.” |
| Setup fee | Not recordedNot recordedi | NoneVerifiediNone comes from this sentence on their site: “Flat rate, month-to-month. No setup fees, no upfront fees.” |
| Minimum commitment | No minimumVerifiediNo minimum comes from this sentence on their site: “No contracts, no fees, or hidden charges. You can cancel anytime without cost.” | Not recordedNot recordedi |
| Free trial | Not recordedNot recordedi | YesVerifiediYes comes from this sentence on their site: “We offer a 2-week risk-free pilot.” |
| Replacement guarantee | Not recordedNot recordedi | Not recordedNot recordedi |
| Assistants based in | PhilippinesVerifiediPhilippines comes from this sentence on their site: “All our Virtual Assistants are local Filipinos and are governed by the Philippines' Data Privacy Act of 2012.” | Not recordedNot recordedi |
| Qualifications held | registered nursesVerifiediregistered nurses comes from this sentence on their site: “Many are registered nurses in the Philippines.” | MDs, RNs, PharmDsVerifiediMDs, RNs, PharmDs comes from this sentence on their site: “Our Top 1% of overseas MDs, RNs, and PharmDs deliver AI-enabled healthcare outsourcing.” |
| Dedicated or shared | Dedicated to one clientVerifiediDedicated to one client comes from this sentence on their site: “It means this person is dedicated to performing tasks for you.” | Dedicated to one clientVerifiediDedicated to one client comes from this sentence on their site: “We assign a dedicated person, not a call center rotation.” |
| Works your time zone | YesVerifiediYes comes from this sentence on their site: “But regardless of their location, they work based on your work hours.” | Not recordedNot recordedi |
| Background checks | Not recordedNot recordedi | YesVerifiediYes comes from this sentence on their site: “Every hire who will work near PHI passes a background check plus identity and credential verification” |
| Fastest stated start | Not recordedNot recordedi | Not recordedNot recordedi |
| Cover when assistant is out | Not recordedNot recordedi | YesVerifiediYes comes from this sentence on their site: “The backup floater trains on your account from the start, so an unplanned sick day means a same-day step-in by someone who already knows your payer mix” |
| The BAA is between | Not recordedNot recordedi | A BAA is mentioned, but not who signs itStatediA BAA is mentioned, but not who signs it is what this company states, in these words: “HIPAA-trained staff with Business Associate Agreements (BAAs) executed, and mandatory HIPAA training renewed yearly.” |
| Claims HIPAA training | YesStatediYes is what this company states, in these words: “They are also HIPAA certified.” | YesStatediYes is what this company states, in these words: “HIPAA-trained staff with Business Associate Agreements (BAAs) executed, and mandatory HIPAA training renewed yearly.” |
| EHR systems named | eClinicalworksVerifiedieClinicalworks comes from this sentence on their site: “Our Medical VAs are trained in eClinicalworks, but are adaptable to other systems as well.” | Not recordedNot recordedi |
Before you decide
- Ask both for the actual Business Associate Agreement, not a sentence about one.
- Ask what happens on a sick day — the answer varies far more than the price does.
- Ask which EHR, by name, and for how long.
- If a figure here is out of date, tell us and we will re-check it within a day.