VA Index — The Virtual Assistant Index
Side by side · every figure sourced

Cool Blue VA vs Medical Staff Relief

Both companies publish a rate, so they can actually be compared. Everything below is quoted from each company’s own website with the date we read it. Blank means the company publishes nothing on that point — click ⓘ to see which pages we checked.

6/12Cool Blue VA publishes
6/12Medical Staff Relief publishes
Cool Blue VA Medical Staff Relief
Published rate $9.95/hr Verified
i

$9.95/hr comes from this sentence on their site:

“Cool Blue VA Medical Virtual Assistants offers an affordable rate starting at $9.95 per hour for customer service virtual assistants.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25
$10.00/hr Verified
i

$10.00/hr comes from this sentence on their site:

“STARTING AT $10/HOUR” https://medicalstaffrelief.com/
Checked 2026-07-25
Setup fee Not disclosed Not stated
i
Nothing published. We looked at 5 pages and found no statement about this:
//about/how-it-works/social-media-marketing-pricing/frequently-asked-questions

That the company does not publish this is itself worth knowing.
None Verified
i

None comes from this sentence on their site:

“Services have no long-term contracts, setup fees, hidden fees, or cancellation penalties.” https://medicalstaffrelief.com/
Checked 2026-07-25
Minimum commitment No minimum Verified
i

No minimum comes from this sentence on their site:

“No contracts, no fees, or hidden charges. You can cancel anytime without cost.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25
No minimum Verified
i

No minimum comes from this sentence on their site:

“Experience a hassle-free healthcare VA hiring process with complete flexibility—cancel anytime without commitment.” https://medicalstaffrelief.com/
Checked 2026-07-25
Free trial Not disclosed Not stated
i
Nothing published. We looked at 5 pages and found no statement about this:
//about/how-it-works/social-media-marketing-pricing/frequently-asked-questions

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
Replacement guarantee Not disclosed Not stated
i
Nothing published. We looked at 5 pages and found no statement about this:
//about/how-it-works/social-media-marketing-pricing/frequently-asked-questions

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
Assistants based in Philippines Verified
i

Philippines comes from this sentence on their site:

“All our Virtual Assistants are local Filipinos and are governed by the Philippines' Data Privacy Act of 2012.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25
Philippines, Latin America Verified
i

Philippines, Latin America comes from this sentence on their site:

“At Medical Staff Relief, we offer high-quality virtual medical assistant services at competitive pricing by leveraging talent from the Philippines and Latin America (LATAM) for bilingual support.” https://medicalstaffrelief.com/
Checked 2026-07-25
Qualifications held registered nurses Verified
i

registered nurses comes from this sentence on their site:

“Many are registered nurses in the Philippines.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
Dedicated or shared Dedicated to one client Verified
i

Dedicated to one client comes from this sentence on their site:

“It means this person is dedicated to performing tasks for you.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
Works your time zone Yes Verified
i

Yes comes from this sentence on their site:

“But regardless of their location, they work based on your work hours.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25
Yes Verified
i

Yes comes from this sentence on their site:

“We adapt to your specific timezone for seamless integration.” https://medicalstaffrelief.com/
Checked 2026-07-25
Background checks Not disclosed Not stated
i
Nothing published. We looked at 5 pages and found no statement about this:
//about/how-it-works/social-media-marketing-pricing/frequently-asked-questions

That the company does not publish this is itself worth knowing.
Yes Verified
i

Yes comes from this sentence on their site:

“Medical Staff Relief protects patient information through HIPAA-certified assistants, background checks, secure hardware, antivirus software, multi-factor authentication, and encrypted cloud storage.” https://medicalstaffrelief.com/
Checked 2026-07-25
Fastest stated start Not disclosed Not stated
i
Nothing published. We looked at 5 pages and found no statement about this:
//about/how-it-works/social-media-marketing-pricing/frequently-asked-questions

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
Cover when assistant is out Not disclosed Not stated
i
Nothing published. We looked at 5 pages and found no statement about this:
//about/how-it-works/social-media-marketing-pricing/frequently-asked-questions

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
The BAA is between Not disclosed Not stated
i
Nothing published. We looked at 5 pages and found no statement about this:
//about/how-it-works/social-media-marketing-pricing/frequently-asked-questions

That the company does not publish this is itself worth knowing.
A BAA is mentioned, but not who signs it Stated
i

A BAA is mentioned, but not who signs it is what this company states, in these words:

“Practices may also use restricted EMR access, secure remote desktop software, and a Business Associate Agreement.” https://medicalstaffrelief.com/
Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.
Claims HIPAA training Yes Stated
i

Yes is what this company states, in these words:

“They are also HIPAA certified.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
EHR systems named eClinicalworks Verified
i

eClinicalworks comes from this sentence on their site:

“Our Medical VAs are trained in eClinicalworks, but are adaptable to other systems as well.” https://coolblueva.com/frequently-asked-questions/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 9 pages and found no statement about this:
//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are

That the company does not publish this is itself worth knowing.
We do not pick a winner. We have no commercial relationship with either company, we are not paid by either, and we are not qualified to say which suits your practice. What we can do is put their own published claims next to each other, dated, so the differences are visible without sitting through two sales calls.

Before you decide

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