Healthcare Virtual Assistant vs Hello Rache
Both companies publish a rate, so they can actually be compared. Everything below is quoted from each company’s own website with the date we read it. Blank means the company publishes nothing on that point — click ⓘ to see which pages we checked.
| Healthcare Virtual Assistant | Hello Rache | |
|---|---|---|
| Published rate | $9.00/hr Verified i$9.00/hr comes from this sentence on their site: “Our Helathcare Assistant Staring From $9/HR” | $9.50/hr Verified i$9.50/hr comes from this sentence on their site: “Flat-rate pricing at $9.50 per hour.” |
| Setup fee | Not disclosed Not stated i | None Verified iNone comes from this sentence on their site: “No long-term contracts. No setup fees.” |
| Minimum commitment | Not disclosed Not stated i | No minimum Verified iNo minimum comes from this sentence on their site: “No commitment • Cancel anytime” |
| Free trial | Not disclosed Not stated i | Not disclosed Not stated i |
| Replacement guarantee | Not disclosed Not stated i | Not disclosed Not stated i |
| Assistants based in | Not disclosed Not stated i | Philippines Verified iPhilippines comes from this sentence on their site: “Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” |
| Qualifications held | Not disclosed Not stated i | licensed nurses Verified ilicensed nurses comes from this sentence on their site: “Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” |
| Dedicated or shared | Not disclosed Not stated i | Dedicated to one client Verified iDedicated to one client comes from this sentence on their site: “We provide dedicated, HIPAA-compliant Medical and Healthcare Virtual Assistant Professionals to medical, dental, optometry, and veterinary practices.” |
| Works your time zone | Not disclosed Not stated i | Yes Verified iYes comes from this sentence on their site: “We align your VA's schedule with your preferred working hours.” |
| Background checks | Not disclosed Not stated i | Yes Verified iYes comes from this sentence on their site: “All HIPAA Compliant Virtual Assistants undergo a formal background check prior to working with any client.” |
| Fastest stated start | Not disclosed Not stated i | 24 hours Verified i24 hours comes from this sentence on their site: “Get matched with a pre-vetted Healthcare VA in as little as 24 hours.” |
| Cover when assistant is out | Not disclosed Not stated i | Not disclosed Not stated i |
| The BAA is between | Not disclosed Not stated i | With the individual assistant — not with the provider Stated iWith the individual assistant — not with the provider is what this company states, in these words: “We also recommend that you have the virtual assistant sign a Business Associate Agreement just as you would any other contractor that may have access to PHI” |
| Claims HIPAA training | Not disclosed Not stated i | Yes Stated iYes is what this company states, in these words: “Each of our healthcare virtual assistant Professionals completes Hello Rache's internal HIPAA training program and is certified upon completion.” |
| EHR systems named | Not disclosed Not stated i | Not disclosed Not stated i |
Before you decide
- Ask both for the actual Business Associate Agreement, not a sentence about one.
- Ask what happens on a sick day — the answer varies far more than the price does.
- Ask which EHR, by name, and for how long.
- If a figure here is out of date, tell us and we will re-check it within a day.