Side by side · every figure sourced

Hello Rache vs Medical Staff Relief

Both companies publish a rate, so they can actually be compared. Everything below is quoted from each company’s own website with the date we read it. Blank means the company publishes nothing on that point — click ⓘ to see which pages we checked.

9/12Hello Rache publishes

6/12Medical Staff Relief publishes

We do not pick a winner. We have no commercial relationship with either company, we are not paid by either, and we are not qualified to say which suits your practice. What we can do is put their own published claims next to each other, dated, so the differences are visible without sitting through two sales calls.

Before you decide

Ask both for the actual Business Associate Agreement, not a sentence about one.
Ask what happens on a sick day — the answer varies far more than the price does.
Ask which EHR, by name, and for how long.
If a figure here is out of date, tell us and we will re-check it within a day.

← All healthcare VA companies · What they cost

	Hello Rache	Medical Staff Relief
Published rate	$9.50/hr Verified i $9.50/hr comes from this sentence on their site: “Flat-rate pricing at $9.50 per hour.” https://hellorache.com/ Checked 2026-07-25	$10.00/hr Verified i $10.00/hr comes from this sentence on their site: “STARTING AT $10/HOUR” https://medicalstaffrelief.com/ Checked 2026-07-25
Setup fee	None Verified i None comes from this sentence on their site: “No long-term contracts. No setup fees.” https://hellorache.com/ Checked 2026-07-25	None Verified i None comes from this sentence on their site: “Services have no long-term contracts, setup fees, hidden fees, or cancellation penalties.” https://medicalstaffrelief.com/ Checked 2026-07-25
Minimum commitment	No minimum Verified i No minimum comes from this sentence on their site: “No commitment • Cancel anytime” https://hellorache.com/ Checked 2026-07-25	No minimum Verified i No minimum comes from this sentence on their site: “Experience a hassle-free healthcare VA hiring process with complete flexibility—cancel anytime without commitment.” https://medicalstaffrelief.com/ Checked 2026-07-25
Free trial	Not disclosed Not stated i Nothing published. We looked at 10 pages and found no statement about this: `//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team` That the company does not publish this is itself worth knowing.	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.
Replacement guarantee	Not disclosed Not stated i Nothing published. We looked at 10 pages and found no statement about this: `//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team` That the company does not publish this is itself worth knowing.	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.
Assistants based in	Philippines Verified i Philippines comes from this sentence on their site: “Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” https://hellorache.com/ Checked 2026-07-25	Philippines, Latin America Verified i Philippines, Latin America comes from this sentence on their site: “At Medical Staff Relief, we offer high-quality virtual medical assistant services at competitive pricing by leveraging talent from the Philippines and Latin America (LATAM) for bilingual support.” https://medicalstaffrelief.com/ Checked 2026-07-25
Qualifications held	licensed nurses Verified i licensed nurses comes from this sentence on their site: “Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” https://hellorache.com/ Checked 2026-07-25	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.
Dedicated or shared	Dedicated to one client Verified i Dedicated to one client comes from this sentence on their site: “We provide dedicated, HIPAA-compliant Medical and Healthcare Virtual Assistant Professionals to medical, dental, optometry, and veterinary practices.” https://hellorache.com/ Checked 2026-07-25	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.
Works your time zone	Yes Verified i Yes comes from this sentence on their site: “We align your VA's schedule with your preferred working hours.” https://hellorache.com/ Checked 2026-07-25	Yes Verified i Yes comes from this sentence on their site: “We adapt to your specific timezone for seamless integration.” https://medicalstaffrelief.com/ Checked 2026-07-25
Background checks	Yes Verified i Yes comes from this sentence on their site: “All HIPAA Compliant Virtual Assistants undergo a formal background check prior to working with any client.” https://hellorache.com/hipaa-compliant-virtual-assistant/ Checked 2026-07-25	Yes Verified i Yes comes from this sentence on their site: “Medical Staff Relief protects patient information through HIPAA-certified assistants, background checks, secure hardware, antivirus software, multi-factor authentication, and encrypted cloud storage.” https://medicalstaffrelief.com/ Checked 2026-07-25
Fastest stated start	24 hours Verified i 24 hours comes from this sentence on their site: “Get matched with a pre-vetted Healthcare VA in as little as 24 hours.” https://hellorache.com/ Checked 2026-07-25	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.
Cover when assistant is out	Not disclosed Not stated i Nothing published. We looked at 10 pages and found no statement about this: `//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team` That the company does not publish this is itself worth knowing.	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.
The BAA is between	With the individual assistant — not with the provider Stated i With the individual assistant — not with the provider is what this company states, in these words: “We also recommend that you have the virtual assistant sign a Business Associate Agreement just as you would any other contractor that may have access to PHI” https://hellorache.com/faq Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.	A BAA is mentioned, but not who signs it Stated i A BAA is mentioned, but not who signs it is what this company states, in these words: “Practices may also use restricted EMR access, secure remote desktop software, and a Business Associate Agreement.” https://medicalstaffrelief.com/ Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.
Claims HIPAA training	Yes Stated i Yes is what this company states, in these words: “Each of our healthcare virtual assistant Professionals completes Hello Rache's internal HIPAA training program and is certified upon completion.” https://hellorache.com/hipaa-compliant-virtual-assistant/ Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.
EHR systems named	Not disclosed Not stated i Nothing published. We looked at 10 pages and found no statement about this: `//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team` That the company does not publish this is itself worth knowing.	Not disclosed Not stated i Nothing published. We looked at 9 pages and found no statement about this: `//pricing/faq/faqs/about/about-us/how-it-works/services/who-we-are` That the company does not publish this is itself worth knowing.