VA Index — The Virtual Assistant Index
Side by side · every figure sourced

Hello Rache vs Portiva

Both companies publish a rate, so they can actually be compared. Everything below is quoted from each company’s own website with the date we read it. Blank means the company publishes nothing on that point — click ⓘ to see which pages we checked.

9/12Hello Rache publishes
4/12Portiva publishes
Hello Rache Portiva
Published rate $9.50/hr Verified
i

$9.50/hr comes from this sentence on their site:

“Flat-rate pricing at $9.50 per hour.” https://hellorache.com/
Checked 2026-07-25
$7.00/hr Verified
i

$7.00/hr comes from this sentence on their site:

“Our standard rate is $7/hour with no setup fees, no contracts, and no hidden charges.” https://portiva.com/faq
Checked 2026-07-25
Setup fee None Verified
i

None comes from this sentence on their site:

“No long-term contracts. No setup fees.” https://hellorache.com/
Checked 2026-07-25
None Verified
i

None comes from this sentence on their site:

“One flat rate. No setup fees. No long-term commitments. Cancel anytime if it is not working for you.” https://portiva.com/pricing
Checked 2026-07-25
Minimum commitment No minimum Verified
i

No minimum comes from this sentence on their site:

“No commitment • Cancel anytime” https://hellorache.com/
Checked 2026-07-25
No minimum Verified
i

No minimum comes from this sentence on their site:

“One flat rate. No setup fees. No long-term commitments. Cancel anytime if it is not working for you.” https://portiva.com/pricing
Checked 2026-07-25
Free trial Not disclosed Not stated
i
Nothing published. We looked at 10 pages and found no statement about this:
//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Replacement guarantee Not disclosed Not stated
i
Nothing published. We looked at 10 pages and found no statement about this:
//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Assistants based in Philippines Verified
i

Philippines comes from this sentence on their site:

“Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” https://hellorache.com/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Qualifications held licensed nurses Verified
i

licensed nurses comes from this sentence on their site:

“Work with licensed nurses and healthcare professionals in the Philippines trained and vetted as dedicated Virtual Medical Assistant Professionals” https://hellorache.com/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Dedicated or shared Dedicated to one client Verified
i

Dedicated to one client comes from this sentence on their site:

“We provide dedicated, HIPAA-compliant Medical and Healthcare Virtual Assistant Professionals to medical, dental, optometry, and veterinary practices.” https://hellorache.com/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Works your time zone Yes Verified
i

Yes comes from this sentence on their site:

“We align your VA's schedule with your preferred working hours.” https://hellorache.com/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Background checks Yes Verified
i

Yes comes from this sentence on their site:

“All HIPAA Compliant Virtual Assistants undergo a formal background check prior to working with any client.” https://hellorache.com/hipaa-compliant-virtual-assistant/
Checked 2026-07-25
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Fastest stated start 24 hours Verified
i

24 hours comes from this sentence on their site:

“Get matched with a pre-vetted Healthcare VA in as little as 24 hours.” https://hellorache.com/
Checked 2026-07-25
2 to 3 weeks Verified
i

2 to 3 weeks comes from this sentence on their site:

“Our typical placement timeline is 2 to 3 weeks from initial consultation to VA start date.” https://portiva.com/faq
Checked 2026-07-25
Cover when assistant is out Not disclosed Not stated
i
Nothing published. We looked at 10 pages and found no statement about this:
//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
The BAA is between With the individual assistant — not with the provider Stated
i

With the individual assistant — not with the provider is what this company states, in these words:

“We also recommend that you have the virtual assistant sign a Business Associate Agreement just as you would any other contractor that may have access to PHI” https://hellorache.com/faq
Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
Claims HIPAA training Yes Stated
i

Yes is what this company states, in these words:

“Each of our healthcare virtual assistant Professionals completes Hello Rache's internal HIPAA training program and is certified upon completion.” https://hellorache.com/hipaa-compliant-virtual-assistant/
Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.
Yes Stated
i

Yes is what this company states, in these words:

“All Portiva virtual medical assistants receive HIPAA compliance training as part of their onboarding process.” https://portiva.com/faq
Checked 2026-07-25 We report this claim as published. We have not audited it — ask for written proof before you sign.
EHR systems named Not disclosed Not stated
i
Nothing published. We looked at 10 pages and found no statement about this:
//pricing/faq/how-it-works/hipaa/services/healthcare-virtual-assistant-vetting/hipaa-compliant-virtual-assistant/hvas-for-mental-health-practices/team

That the company does not publish this is itself worth knowing.
Not disclosed Not stated
i
Nothing published. We looked at 6 pages and found no statement about this:
//pricing/faq/about/about-us/how-it-works

That the company does not publish this is itself worth knowing.
We do not pick a winner. We have no commercial relationship with either company, we are not paid by either, and we are not qualified to say which suits your practice. What we can do is put their own published claims next to each other, dated, so the differences are visible without sitting through two sales calls.

Before you decide

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